Frequently Asked Questions
1. Do you have Insurance?
Castles n Chaos hold a policy of Public Liability Insurance for 5 Million Pounds worth of cover. Please be aware that NO Insurance Company offers protection for 3rd Party users. In other words, you will only be covered on our, or any other hire companies’, policy if we, or they, are supervising the equipment during use, or if we/ they are found to be negligent in our/their duty as a hirer, in a court of law. Any accident will
have to have been caused as a direct result of our / their negligence if you choose hire only. Please call for further explanation and evidence.
2. Where can the Inflatable be Set up?
Inflatables can be set up indoors or outdoors, however there are some considerations to be taken into account. If indoors, it is your responsibility to ensure that there is enough space to accommodate the equipment, making sure you avoid any low lights, beams and, of course, fire exits.
If outdoors, Inflatables should be set up on a flat area of grass where safety pegs can be driven into the ground. Gravel & Tarmac. Current Health & Safety Legislation does not recommend the use of inflatable equipment on tarmac or gravel surfaces, even with the use of sandbags. We are advised by our manufacturer that this is because you would require a van load of sand to give the same protection as the peg fixings which is, of course, not a practical solution.
3. Are there any Booking or Cancellation Charges? In respect of single Event bookings, the deposit is non - refundable.
4. Do you require a Deposit?
When booking we ask for a deposit of £10 per client to hold the equipment or Service. When hiring inflatables, any balance is due in cash upon delivery. You may also pay for your booking in full instead of paying a deposit. The choice is yours.
5. How much space is required for an Inflatable?
Different units require different amounts of space. Please see our measurement for individual unit requirements for both the footprint measurements and the overall space required.
For gardens, remember to take into consideration overhanging trees, rose bushes, pathways, washing lines and access requirements.
For indoors, remember to check the position of fire exits, hanging lights and ceiling heights and we recommend that you don’t accept “ we’ve had loads of bouncy castles in here before, so it should fit” as adequate checks for units fitting in halls! Please check out our Hall guide to see what we can tell you or, if you are unsure, then please contact us to arrange a site survey.
6. What time can I expect delivery and pick up?
Our home deliveries start at 8am and will usually be completed a minimum of 1 hour before your party start time. We ask that clients give us as much flexibility at the time of booking to help us accommodate as many clients as possible. We try not to impose strict limitations on how long you can use the equipment for and always try to accommodate customers at a time which suits them best, with pick up times when parties have finished! To help us achieve this, please be prepared to inform us of the time you get up in the morning and the start and finish times of your party. We stop collecting at 8pm and expect all our clients to respect this time and ensure their event is closed by then.
7. How do I book?
For all bookings we will need the following information. You may easily book online on this website or call if you prefer.
You can email an enquiry to info@Castles n Chaos.co.uk We will then check availability and email you back with a quote.
You can phone: 01227 806 321 and once confirmed we will send the details of your booking via email.
8. How much notice do you require?
Due to the popularity of the units, it is always advisable to book well in advance. However, we have a large stock of inflatables and can take same day bookings. Please call the office for short notice bookings.
9. How much is the cost of the inflatable and what does this include?
Please refer to the individual equipment for prices but will generally include -
· Free delivery (Canterbury, Whitstable, Herne Bay) or a small delivery charge in certain areas
· Set up and collection of unit
· 2HP Blower/s (appropriate to inflatable)
· Anchor Stakes, Safety Mat, Power Leads (appropriate to equipment)
9. How long do I get the equipment for and am I able to keep the equipment overnight?
Our equipment is hired on a day rate, normally be the duration of your party. The constraints of this are 8am delivery and 8pm collection, we
do not operate outside these hours. Our equipment is NOT available for overnight hire under any circumstances. Our units are not insured for theft and you will be liable for the replacement of a unit if it’s stolen from your garden! Our inflatables are top quality and, as such, cost anything from around £1,500 to £5,000 with vat and delivery and, if we lose business as a result of a theft, you will be liable for that too!
10. When do you require payment and how can I pay?
Any balance is due in CASH ONLY on Delivery. Your deposit and/or advance full payment can be paid via BACS or online PayPal. You may also pay prior to the event, however the funds must be cleared before the date of the event. Please contact the office for details.
11. What if it rains or there are extreme weather conditions?
This is entirely your decision. Our inflatables come with strong protective rain covers which keep both the inflatable and your guests dry. We
will gladly install this and help your event to go ahead. However operation in wet weather is not without hazards and we will require a signed
disclaimer to this effect. We cannot be hold responsible for guests who slip on wet ground. If the conditions are too harsh, we will advise you
accordingly and try to work with you to find an alternate solution.
12. How long does it take to set up and dismantle?
The inflatables can take anything from 15 to 30 minutes to set up and around 30 minutes to pack away. However, this is only an estimate, times may vary depending on which castle you hire, any access restrictions, any cleaning required and sometimes, the weather.
13. Is there anything I need to provide or do before delivery?
Most castles require a 2' 6" (0.8m) CLEAR pathway to deliver. However, please check the individual castle as some require 4’ (1.24m) or 5’ (1.55m) access. Also, please ensure pooper scooping, grass cutting, bush and tree trimming are all completed and cleared in advance.
We love our customers but we don't enjoy trying to install a bouncy castle in a garden full of rubbish or dog poop!
14. Do you provide Safety Instructions and Risk Assessments?
All our units come with a set of Safe Play Instructions. Risk Assessments are undertaken for all of our equipment and are available, in advance, on request.
15. Is there an age limit for any of the equipment?
Health & Safety have now introduced restrictions in height, as opposed to age limits, for most equipment and this is specific to each individual inflatable. Some units also have a weight restriction. Please see the individual equipment pages for more information on your chosen unit.
Castles n Chaos Delivery Policy - 2017
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space, venue height, accessibility or due to an inappropriate location.
Bouncy Castles, Inflatables and Party Equipment hire covering a large area of South East Kent including Adisham Aylesham Ash Bridge Bishopbourne Barham Blean Boughton Chartham Chilham Chislet Chestfield Clapham Hill Dunkirk Deal Derringstone Dover Elmstone Elham Eastry Faversham Fordwich Grove Goodnestone Hernhill Herne Bay Hillborough Herne Hoath Hersden Lydden Lower Hardres Littlebourne Manston Minster Northbourne Nonnington Old Wives Lees Patrixbourne Preston Rough Common Reculver Sturry St Nicholas at Wade Sandwich Tankerton Wickhambreaux Ware Wingham Whitstable Upper Harbledown Yorklets and more. Please call on 01227 806321 if you are unsure about your area.
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